Terms of service

Welcome to Cocoa Playa. These Terms of Service govern your access to our website and the purchase of products through our online store. By using our website, placing an order, or accessing our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. GENERAL INFORMATION

Cocoa Playa operates an online retail store offering lifestyle and home products to customers within the United States.

By using this website, you agree to comply with these Terms of Service and all applicable federal, state, and local laws and regulations.

You agree to provide accurate, current, and complete information when placing an order or communicating with our customer support team.

2. ORDERS & PAYMENTS

  • All orders are subject to product availability and successful payment authorization.
  • Payment must be completed before an order is processed or shipped.
  • All prices displayed on our website are listed in United States Dollars (USD $).
  • Prices, promotions, and product availability may change without prior notice.
  • Customers are responsible for providing accurate billing, shipping, and contact information.
  • An order confirmation will be sent after a successful purchase.
  • Cocoa Playa reserves the right to cancel or refuse any order due to pricing errors, inventory issues, payment authorization failure, or suspected fraudulent activity.

3. SHIPPING & DELIVERY

Cocoa Playa currently ships within the United States only.

Our standard shipping terms are:

  • Shipping Method: Standard Shipping
  • Shipping Cost: Free Shipping
  • Processing Time: 1–3 Business Days
  • Transit Time: 4–7 Business Days
  • Estimated Delivery: 5–10 Business Days
  • Order Cut-Off Time: 3:00 PM Eastern Time
  • Time Zone: (GMT-05:00) Eastern Time (US & Canada)

Delivery estimates are provided in business days and are not guaranteed delivery dates. Delays may occur due to weather, carrier issues, holidays, or other circumstances beyond our control.

For complete shipping details, please review our Shipping Policy.

4. RETURNS, EXCHANGES & REFUNDS

Cocoa Playa accepts returns and exchanges for eligible products under our Refund & Return Policy.

  • Returns are accepted within 30 days of delivery.
  • We accept returns for defective and non-defective products.
  • Returned items must be new and unused.
  • Returns are completed by mail.
  • No restocking fee is charged.
  • Eligible products may be exchanged.
  • Approved refunds are processed within 7 business days after inspection.

For full eligibility and return procedures, please review our Refund & Return Policy.

5. PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, specifications, images, dimensions, and pricing are accurate and up to date.

However:

  • Product colors may vary depending on screen settings and device displays.
  • Natural materials may have slight variations in texture, color, or pattern.
  • Product specifications may occasionally be updated by manufacturers.
  • Lifestyle images are intended for illustration purposes and may differ slightly from the actual product.

Customers are encouraged to review product details carefully before placing an order.

6. WEBSITE USE

You agree to use the Cocoa Playa website only for lawful purposes.

You may not:

  • Use the website for fraudulent or illegal activities.
  • Interfere with the security or operation of the website.
  • Attempt unauthorized access to restricted areas.
  • Copy, reproduce, or distribute website content without permission.
  • Use automated tools to collect data from the website.
  • Submit false or misleading information.

We reserve the right to suspend or restrict access when necessary to protect our customers, website, or business.

7. INTELLECTUAL PROPERTY

All content available on the Cocoa Playa website, including but not limited to:

  • Product descriptions
  • Text and written content
  • Images and graphics
  • Logos and branding
  • Website design and layout
  • Original digital materials

is the property of Cocoa Playa or is used with appropriate permission. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

8. THIRD-PARTY SERVICES

Our website may integrate trusted third-party services, including payment processors, shipping carriers, and analytics providers.

These third-party services operate under their own terms and privacy policies. Cocoa Playa is not responsible for the independent practices of external service providers.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Cocoa Playa shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or purchased products.

Our total liability relating to any order shall not exceed the amount paid for the product involved, except where prohibited by law.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

10. CHANGES TO THESE TERMS

Cocoa Playa may update these Terms of Service at any time to reflect changes in our business, legal requirements, or website operations.

Updated versions will be published on this page with the revised effective date. Continued use of our website constitutes acceptance of the updated Terms.

11. GOVERNING LAW

These Terms of Service are governed by the applicable laws of the United States and the State of Florida, without limiting any consumer rights provided under applicable federal or state law.

12. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Store Name: Cocoa Playa
Address: 401 Biscayne Blvd, Miami, FL 33132, United States

Phone: +1 786-287-9971
Email: info@cocoaplaya.com

Opening Hours:
Monday–Thursday: 10:00 AM – 10:00 PM
Friday & Saturday: 10:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)