Shipping policy
At Cocoa Playa, we’re committed to delivering your order quickly, securely, and transparently. This Shipping Policy explains where we ship, processing and delivery times, order cut-off time, tracking, and what to do if a shipment is delayed or arrives damaged.
Shipping Destinations
Cocoa Playa currently ships within the United States only.
At this time, we do not offer international shipping.
Free Shipping
We provide FREE Standard Shipping on all eligible orders delivered within the United States.
- No minimum purchase required on eligible products
- No additional standard shipping fee at checkout
Order Processing
- All orders are prepared and processed within 1–3 business days.
- Business days are Monday through Friday (excluding public holidays).
- Orders placed before the daily cut-off time are typically processed the same business day.
- Orders placed after the cut-off will begin processing on the next business day.
- You’ll receive an order confirmation immediately after purchase, followed by a shipping confirmation once your package is dispatched.
Estimated Delivery Time
After processing, orders are typically delivered within 4–7 business days.
Standard Delivery
Processing Time: 1–3 Business Days
Shipping Time: 4–7 Business Days
Estimated Total Delivery 5–10 Business Days
Please note that delivery estimates are not guaranteed and may vary during holidays, severe weather, or carrier delays.
Daily Order Cut-Off Time
Our daily order cut-off is 3:00 PM Eastern Time (US & Canada).
- Before 3:00 PM: Order typically enters processing the same business day.
- After 3:00 PM: Processing begins the next business day.
- Weekend and holiday orders are processed on the following business day.
Order Tracking
Once your order has shipped, we’ll email you a tracking number (when available).
You can use the tracking information to follow your shipment’s progress. Tracking updates may take up to 48 hours to appear in the carrier’s system.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us before 3:00 PM ET as soon as possible. While we’ll do our best to help, we cannot guarantee address changes after an order has been shipped.
Cocoa Playa is not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.
Lost or Missing Packages
If your tracking shows Delivered but you haven’t received your package:
- Check around your delivery location.
- Ask household members, neighbors, or your building management.
- Contact our support team within 3 days of the marked delivery date.
We’ll work with the shipping carrier to investigate the issue.
Damaged Deliveries
Please inspect your order immediately after it arrives.
If your item is damaged during transit, email us with:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
- A photo of the shipping label
Please keep the original packaging until your claim has been reviewed.
Delivery Delays
Although we aim to deliver every order within the estimated timeframe, delays may occur due to factors outside our control, including:
- Severe weather conditions
- Carrier transportation delays
- Public holidays
- High seasonal shipping volume
- Incorrect shipping information
- Other unexpected logistics disruptions
The estimated 5–10 business day delivery window is provided as a guideline and is not a guaranteed delivery date.
Contact Us
If you have any questions about shipping or your order, our customer support team is happy to help.
Store Name: Cocoa Playa
Address: 401 Biscayne Blvd, Miami, FL 33132, United States
Phone: +1 786-287-9971
Email: info@cocoaplaya.com
Opening Hours:
Monday–Thursday: 10:00 AM – 10:00 PM
Friday & Saturday: 10:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM
Time Zone: (GMT-05:00) Eastern Time (US & Canada)