Refund policy

At Cocoa Playa, we want you to shop with complete confidence. If you are not satisfied with your purchase, we accept returns, exchanges, and refunds for eligible products in accordance with the terms below.

This policy applies to products purchased directly from Cocoa Playa.

RETURNS

  • We accept returns for both defective and non-defective products.
  • To be eligible for a return, the product must meet the following requirements:
  • The return request must be submitted within 30 days of the delivery date.
  • The product must be new and unused.
  • The product must be returned in its original condition.
  • The product should include all original accessories, components, and packaging whenever possible.
  • Products that have been used, installed, modified, or damaged through misuse may not qualify for a return.

All returns are handled by mail. Please contact us before returning any product so we can provide the appropriate return instructions.

RETURN WINDOW

Eligible products may be returned within:

30 Days of Delivery

Return requests submitted after the 30-day return period may not be accepted.

We recommend contacting us as soon as possible if you need to return an item.

PRODUCT CONDITION

We accept returns only for new products.

Returned merchandise must be in new and unused condition. Products showing signs of use, installation, alteration, damage, or improper handling may not qualify for a refund or exchange.

Please inspect your order carefully before using or installing the product.

RETURN METHOD

All approved returns must be sent by mail.

Please do not send products to our business address without first receiving return authorization from Cocoa Playa.

Once your return request is approved, we will provide the necessary return instructions.

RETURN LABEL

A return shipping label may be included or provided for eligible approved returns.

RESTOCKING FEE

No restocking fee is charged.

Cocoa Playa does not charge any restocking fee for eligible returned items.

DEFECTIVE PRODUCTS

If you receive a defective product, please contact us as soon as possible.

To help us review your claim, we may request:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label, when applicable

If the product is confirmed to be defective, we will arrange an appropriate resolution, including a replacement, exchange, or refund.

DAMAGED PRODUCTS

If your order arrives damaged during shipping, please contact us promptly after delivery.

Please provide clear photographs of:

  • The damaged product
  • The shipping box
  • Protective packaging
  • The shipping label

Please retain the original packaging until your claim has been reviewed.

EXCHANGES

Exchanges are accepted.

Eligible products may be exchanged within 30 days of delivery, provided they are new and unused and meet the requirements of this Refund & Return Policy.

Please contact us before mailing your product so we can provide exchange instructions.

If the requested replacement item is unavailable, we may offer another suitable resolution, including a refund.

REFUNDS

Once an approved return has been received and inspected, we will process your refund.

Refund Processing Time: Up to 7 Business Days

Refunds are processed within 7 business days after the returned product has been received and approved.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

RETURN SHIPPING

Returns are accepted by mail only.

Before returning an item, please contact Cocoa Playa for return authorization. This helps ensure your return is properly identified and processed.

For defective or damaged products, additional photographs or information may be requested before determining the appropriate return or replacement procedure.

NON-RETURNABLE CONDITIONS

A return may not be accepted if the product:

  • Is returned after the 30-day return period.
  • Has been used or installed.
  • Has been modified or altered.
  • Shows damage caused by misuse or improper handling.
  • Is returned without required accessories or components.
  • Cannot be verified as a purchase from Cocoa Playa.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange:

  • Contact Cocoa Playa with your order number.
  • Explain whether you are requesting a return or exchange.
  • Provide photographs or additional information if requested.
  • Wait for return authorization and instructions.
  • Carefully package the product for return.
  • Mail the product using the provided return instructions.
  • Once received, the item will be inspected.
  • Approved refunds will be processed within 7 business days.

CONTACT INFORMATION

For questions or assistance regarding returns, refunds, exchanges, or defective products, please contact us:

Store Name: Cocoa Playa
Address: 401 Biscayne Blvd, Miami, FL 33132, United States

Phone: +1 786-287-9971
Email: info@cocoaplaya.com

Opening Hours:
Monday–Thursday: 10:00 AM – 10:00 PM
Friday & Saturday: 10:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)