Privacy policy

At Cocoa Playa, protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, create an account, place an order, or communicate with our customer support team.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you interact with Cocoa Playa, we may collect information that you provide directly, as well as certain information collected automatically through your use of our website.

Information You Provide Directly

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase details
  • Customer support communications

  • Payment information required to complete your purchase

Note: Payment information is securely processed by authorized payment providers. Cocoa Playa does not intentionally store complete credit or debit card numbers on its own servers.

Information Collected Automatically

When you browse our website, we may automatically collect:

  • Pages and products viewed
  • Website clicks and interactions
  • Browser type and version
  • Device type
  • Operating system
  • IP address
  • General geographic location
  • Referral source or website

This information helps us improve website performance, enhance user experience, maintain security, and analyze website traffic.

2. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Processing secure payments
  • Arranging shipping and delivery
  • Sending order confirmations and tracking updates
  • Responding to customer inquiries
  • Managing returns, exchanges, and refunds
  • Improving our website and services
  • Preventing fraud and unauthorized activity
  • Maintaining website security
  • Complying with legal and regulatory obligations
  • Sending promotional emails when you have chosen to receive them

We do not use your personal information for unrelated purposes without your consent where required by law.

3. SHARING OF INFORMATION

Cocoa Playa does not sell your personal information.

We may share limited information with trusted third-party service providers only when necessary to operate our business.

These providers may include:

  • Payment processing companies
  • Shipping and delivery carriers
  • Website hosting providers
  • Analytics and performance services

  • Legal or professional advisors when required by law

We share only the minimum information necessary for these services to be performed.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.

Cookies may be used to:

  • Remember your preferences
  • Keep your shopping cart active
  • Analyze website traffic
  • Improve website performance
  • Support analytics and optimization

You may disable cookies through your browser settings; however, some website features may not function properly.

5. PAYMENT INFORMATION SECURITY

Your payment security is important to us.

  • All payment transactions are protected using SSL (Secure Socket Layer) encryption.
  • Payments are processed through secure third-party payment gateways.
  • Cocoa Playa does not intentionally retain complete payment card information.

Although we use commercially reasonable security measures, no online transmission or storage system can be guaranteed to be completely secure.

6. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Access to personal data is limited to authorized personnel and trusted service providers who require the information to perform their responsibilities.

7. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or promotional updates, we may send you information about new products, special offers, and exclusive promotions.

You can unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting our support team.

Please note that transactional emails, including order confirmations and shipping notifications, will still be sent when necessary.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of eligible personal data
  • Learn how your information is used
  • Withdraw consent where applicable
  • Opt out of promotional communications

To exercise any privacy rights, please contact us using the information below. We may verify your identity before processing certain requests.

9. DATA RETENTION

We retain personal information only as long as necessary to:

  • Complete and manage orders
  • Provide customer support
  • Maintain business and accounting records
  • Prevent fraud
  • Comply with legal obligations
  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. CHILDREN'S PRIVACY

Our website is intended for a general audience and is not knowingly directed toward children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can promptly remove it.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Cocoa Playa is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

13. CONTACT INFORMATION

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us.

Store Name: Cocoa Playa
Address: 401 Biscayne Blvd, Miami, FL 33132, United States

Phone: +1 786-287-9971
Email: info@cocoaplaya.com

Opening Hours:
Monday–Thursday: 10:00 AM – 10:00 PM
Friday & Saturday: 10:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)