Payment Policy

At Cocoa Playa, we provide secure, fast, and reliable payment options to ensure a smooth shopping experience. This Payment Policy explains the payment methods we accept, payment processing, pricing, billing information, and payment security.

ACCEPTED PAYMENT METHODS

Cocoa Playa accepts the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa

Available payment methods may vary depending on your location, device, or payment provider.

PAYMENT SECURITY

Your payment information is protected using secure payment technology and SSL (Secure Socket Layer) encryption during checkout.

For your security:

  • All transactions are processed through trusted payment providers.

  • We do not intentionally store complete credit or debit card numbers on our servers.

  • Your payment information is handled securely by the applicable payment processor.

PAYMENT PROCESSING

Payment is required at the time an order is placed.

  • Orders are processed only after successful payment authorization.

  • You will receive an order confirmation once your payment has been approved.

  • After payment confirmation, orders enter our standard 1–3 business day processing period.

  • If a payment is declined, the order cannot be completed until a valid payment method is provided.

If your payment fails, you may try another accepted payment method or contact your card issuer for assistance.

PRICES & CURRENCY

The official currency of Cocoa Playa is:

United States Dollar (USD $)

  • All prices displayed on our website are listed in USD.

  • The final amount will be shown before you complete your purchase.

  • Applicable taxes, where required, will be calculated automatically during checkout.

BILLING INFORMATION

Customers are responsible for providing accurate billing details during checkout.

Please ensure that:

  • Your full name is entered correctly.

  • Your billing address is accurate.

  • Your payment information is complete and valid.

  • Your billing details match the information registered with your payment provider.

Incorrect billing information may result in payment authorization failure, processing delays, or order cancellation.

PAYMENT AUTHORIZATION

All orders are subject to successful payment authorization.

If your payment cannot be authorized, Cocoa Playa may be unable to process or ship your order until a valid payment method is provided.

For security reasons, we may not have access to the specific reason why a payment was declined. Please contact your bank or payment provider if this occurs.

ORDER CONFIRMATION

After your payment has been successfully processed, you will receive an order confirmation email containing:

  • Your order number

  • Purchased items

  • Billing summary

  • Shipping information

Please review your confirmation carefully and contact us immediately if any information is incorrect.

CONTACT INFORMATION

For questions regarding payments, billing, or your order, please contact us:

Store Name: Cocoa Playa
Address: 401 Biscayne Blvd, Miami, FL 33132, United States

Phone: +1 786-287-9971
Email: info@cocoaplaya.com

Opening Hours:
Monday–Thursday: 10:00 AM – 10:00 PM
Friday & Saturday: 10:00 AM – 11:00 PM
Sunday: 11:00 AM – 9:00 PM

Time Zone: (GMT-05:00) Eastern Time (US & Canada)